AFTER-SALES SERVICE 

Zhongyi Technology adheres to the "customer-centered" service concept and continues to provide high-quality products and services;

Provide professional pre-sales, sales and after-sales services to solve customers’ worries;

Provide around-the-clock technical support services,

Contact number: +00861386778121  +008657757576686

1. Technical support for customers in use and operation: Provide around-the-clock technical consultation, provide corresponding usage schematics, assist customers in completing usage plans, and simply popularize basic common sense.

2. Handling of product usage problems: communicate via phone or email to understand and assist customers in troubleshooting and solving problems.

3. Service commitment after expiration of warranty period:

After the warranty period, we are responsible for lifetime paid technical services.

1. Zhongyi strictly implements the national three-guarantee service for all series of products: refund within one month if damaged by non-human reasons, replacement within three months, within 12 months after purchase or 18 months from the manufacturing date recorded on the nameplate, whichever Any exceedance is beyond the warranty period, and paid repairs will be provided after the warranty period.

2. During the warranty period, malfunctions caused by the following reasons are not covered by the warranty:

1) Product failure caused by the user not operating correctly in accordance with the "Product Manual";

2) The product is damaged during transportation or caused by external force invasion;

3) The user repairs the product on his own without communicating with the manufacturer or modifies the product without authorization, causing product failure;

4) The user uses the product beyond the standard applicable range of the product, causing product failure;

5) Product failure caused by poor user environment;

6) Product damage caused by force majeure factors such as earthquake, fire, lightning strike, abnormal voltage or other natural disasters;

7) The nameplate, trademark, serial number and other marks on the product are damaged or cannot be read.